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HomeGuidelines > 5. Reduce cognitive burdens. . > 5e. Make a positive statement. > Challenges

 

Diagram

Background

Examples

Audience Fit

Challenges

Bonus! Hot Text chapter (92K, PDF, 2 minutes at 56K)

Challenges

Make these sentences positive. Use active or imperative verb forms to clarify what you are saying.

(a)

You cannot re-establish your connection without signing off.

Answer

 

(b)

You must not skip a required field in the registration form, or else your submission will not go through and will not be accepted.

Answer

 
 

(c)

That door is not alarmed, so your security installation team needs to correct that omission promptly, without disrupting traffic.

Answer

 
 

(d)

Our representatives do not stay in the office for long, and they do not use one system for long, so location does not prevent anyone from creating or requesting information. Universal networking does not mean each person learns more, because that person may not be able to swim through the torrents of information pouring in, while adding his or her buckets to the flow. In addition, no one will be able to tell which item is top priority, if they have too little time to read each article, so who knows which article to read first? This situation is the reverse of knowledge management, because we lack components that help create, organize, filter, and route information through the organization.

Answer

Other ways to make your text easier to understand:

5a. Reduce the number of clauses per sentence.

5b. Blow up nominalizations and noun trains.

5c. Watch out for ambiguous phrases a user might have to debate.

5d. Surface the agent and action, so users don't have to guess.

5f. Reduce scrolling.

5g. Let users print or save the entire document at once.

 

(e)

(Online Transaction Processing (OLTP) is not the same as Online Analytical Processing (OLAP), even though the terms are not very different, and they both use databases. OLTP handles thousands of transactions at once, going to the database to retrieve records, insert new ones, update old ones, and delete a few. But OLAP just analyzes that data. OLTP, then, is not a decision support system; and OLAP is not an operational support system. OLAP is not concerned with efficiencies of time, money, and resources, and OLTP is not concerned with improved value in decisions, service, sales, processing, and revenue flow. Without OLTP OLAP could not exist. But OLTP can exist without any OLAP.

Answer

Resources on thoughtlessness

Taking a Position on Thoughtlessness

Heuristic Online Text (H. O. T.) Evaluation of Cognitive Burdens

Poster

 

  (f)

The Coast Guard has issued a heavy surf advisory, cautioning mariners and people on shore not to be caught off guard and swept into the ocean, during expected high winds and breaking surf close to 20 feet. Mariners ought not to forget to have adequate life vests, flares, and communication devices. You should not walk along the shore without paying attention to the developing weather and waves. During the month of November, eleven people were washed into the sea along the Northern California coast, and four were not recovered, and are now considered drowned.

Answer

 

 

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