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Put instructions into discrete steps Organize explanations to follow the train of thought A group of procedures can be a reusable object Build a process out of a sequence of procedures |
How to organize step-by-step proceduresOn a Web site, many of the most important questions begin, "How do I…?" We respond with the genre known as a procedure. These step-by-step instructions are the most important part of an FAQ, a Help system, or a set of documentation, because each step promises to take the users closer to their goal. To support the individual steps, writers have, over time, come up with many other components for a procedure, each of which answers a related or follow-up question. Looked at from a high level, the architecture of a generic procedure has four parts:·
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Resources: Help (A chapter from Hot Text: Web Writing that Works. PDF: 995K, or about 18 minutes at 56K).
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So what was step 56?
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