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Challenge: Creating guidelines for customer assistance objects
Newly hired writers are often unaware of the many little pieces of helpful text that they must create to assist customers. Your styleguide can identify some of these; but if that is out of date, though, check out the User Interface specs.
In this challenge, identify the the types of objects devoted to customer assistance based on these user interface guidelines. For each object, identify four aspects:
Creating customer assistance that actually helps, from Hot Text: Web Writing that Works (2002, PDF, 993K, or about 18 minutes at 56K)
Oracle Browser Look and Feel (BLAF)
On Inline Messaging and Tips: http://otn.oracle.com/tech/blaf/specs/inlinemsgtips_spec.html
On action and navigation buttons:
On global buttons:
On content containers on a page:
On contextual labels:
On dialog boxes containing messages
On Instruction text
For an overview of language in the UI:
For stylesheet definitions of text objects
Macintosh Guidelines for Dialog Boxes:
Saul Carliner's Resources on Specialized Techniques in Information
Class: Information Message
Class: Content Container
Class: Rollover Bubble Text
Is this what I ordered?
Writing that Works!